Frequently Asked Questions
Do I get a UAE phone number?
No. This is a data-only eSIM. For calls, use WhatsApp, Skype, or FaceTime.
Which networks does it use?
Our UAE eSIM connects to Etisalat and du, the UAE's top providers, ensuring strong nationwide coverage.
Does it work in desert and resort areas?
Yes, coverage includes cities, highways, resorts, and major tourist zones. Remote deserts may have slower speeds.
When does the plan start?
It activates when you first connect to a UAE network. You have 30 days after purchase to activate.
Can I use hotspot/tethering?
Yes—most compatible devices support hotspot, so you can share your connection.
Is eSIM better than buying at Dubai Airport?
Yes. Airport kiosks often have long queues and higher prices. With eSIM, you save time and get transparent, prepaid rates.
How fast are the data speeds?
You'll get 4G/LTE speeds in most areas, with 5G available in major cities like Dubai and Abu Dhabi. Actual speeds depend on network conditions.
Can I top up my plan if I run out of data?
Yes, you can easily add more data via the Sooty app if you run out during your UAE trip.
Will it work in other Middle Eastern countries?
This depends on the specific plan. Some packages include regional coverage. Check the plan details in the app for multi-country options.
Do I need to show ID to purchase?
No! Unlike traditional SIM cards, our eSIM requires no identification, paperwork, or store visits. Just download the app and purchase online.
